Frequently Asked Questions


How much does training cost?
  • Not For Profit: $100 p/h
  • Commercial : $150 p/h
  • First Nation: free as part of our pay the rent
  • We are not currently required to charge GST
Can I get a nonprofit discount?

Yes – Please see the first FAQ: “How much does training cost”

How do I pay for training?

After our chat we will send an invoice for you to pay before our training session. If you are ordering over 4 hours, we will send an invoice for 50% deposit.

Payment by bank transfer is free. Credit Card payments attract a small fee to cover costs. We can accept cash for in-person training.

Please let us know if you require alternative terms.

Can we train online?

Yes! Via zoom.

Can we train in person?

Yes. Please schedule a chat with us to discuss the best way we can deliver in person training. We will likley be able to come to your office or home.


Is virtual training as good as in-person training?

Both approaches have their advantages. We are training you to work on a screen, so there is not a lot of benefit to in-person training over virtual. Virtual training also allows us to record the entire session for your future reference.

What should I have ready before my session?

To get the most out of your session, we recommend you sort:

  • access to your website admin area and any related assets
  • a list of tasks you would like to achieve
  • your website goals


Do I need my own computer?

Yes. We want you to be able to continue working on your site after training with us.

Can I bring my friends?

YES! We charge per hour, not per person. The less people in a session, the more we can focus on just your needs and learning style.

How much training do I need?

This depends on what you want to learn, how much you already know and how fast you can learn. Schedule a chat with us and we will can discuss what is realistic  for you

Can I add more hours?

Yes. You can schedule more training sessions at any time. If you are considering extending your training session, please let us know so we don’t book our time straight after your sessions and can be flexible.

Who is suitable for custom training?

Anyone that is fluent enough on computers to use email and a web browser. We adjust the approach and speed of our training depending on your abilities and learning style.

Will we work in my existing website?

Yes – This is our usual approach. We can also supply you with a blank website to work on if you prefer. We can also train you on how to setup a new website yourself.

Will you help me after the training?

Yes. You can book as many training sessions as you would like or you can book us to do the hard stuff for you.

Can I set up my own website?

Yes – We can show you how. We recommend you have your hosting account setup or we can show you how to do this too.

Can you help with my website mess?

Yes. If your website is messy, we recommend that we do an audit of the site before the training so we can understand what will be needed to get it to a professional standard.

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